Last updated: 09-Feb-2026

At The Maker by Akash, we are committed to delivering quality footwear safely and on time. All orders are processed, quality-checked, and shipped directly from our factory, ensuring consistent quality and careful handling. This Shipping & Delivery Policy explains how orders are shipped and what customers can expect after placing an order on themakerbyakash.com.

Order Processing

  • Orders are processed after successful payment confirmation
  • Each pair of shoes undergoes a final quality inspection before dispatch
  • Orders are typically processed within 1–2 working days

Orders placed on Sundays or public holidays are processed on the next working day.

Shipping Coverage

  • We currently ship across India only
  • Delivery is subject to serviceability of the customer’s location by our courier partners

Delivery Timelines

  • Standard delivery time: 5–10 working days from dispatch
  • Delivery timelines may vary based on location, courier partner, and external factors

Delivery times provided are estimated and not guaranteed.

Shipping Charges

  • Shipping charges, if any, are clearly mentioned at checkout
  • Any additional charges applicable for remote locations will be communicated in advance

Dispatch Confirmation & Tracking

  • Once your order is dispatched, you will receive a confirmation via SMS or email
  • Tracking details will be shared so you can monitor your shipment status

Courier Partners

We work with reliable third-party courier partners to ensure safe and timely delivery. While we strive to meet estimated timelines, delays caused by courier partners, weather conditions, strikes, or other unforeseen events are beyond our control.

Delivery Attempt & Address Accuracy

  • Please ensure your shipping address and contact details are accurate at the time of order
  • In case of failed delivery due to incorrect address or unavailability, re-shipping charges may apply

Damaged or Missing Products

If you receive a damaged package or incorrect product, please contact us within 48 hours of delivery with clear photos or videos for quick resolution.

 Email: support@themakerbyakash.com
 Phone / WhatsApp: +91 92658 88563

Partial Deliveries

In rare cases, orders may be delivered in separate shipments depending on product availability or logistics. You will be informed if this occurs.

Delivery Acceptance

By accepting the delivery, the customer confirms that the package is received in good condition. Any issues must be reported within the specified time frame.

Compliance with Indian Regulations

Our shipping and delivery processes comply with all applicable Indian e-commerce and consumer protection laws.

Policy Updates

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be effective once published on the website.

Contact us

For any shipping or delivery-related queries, please contact us:

 Email: support@themakerbyakash.com
 Phone / WhatsApp: +91 92658 88563
 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

By placing an order on themakerbyakash.com, you agree to this Shipping & Delivery Policy.