Last updated: 09-Feb-2026

At The Maker by Akash, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard customer data when you visit or purchase shoes from themakerbyakash.com. Our website sells footwear only, and we collect only the information that is necessary to process orders, arrange dispatch, and provide customer support. By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect limited and relevant customer information required to complete your shoe order and ensure safe delivery. This may include:

  • Full name
  • Mobile number
  • Email address
  • Shipping address (for delivery purposes only)
  • Order details such as shoe size, product selection, and quantity

We do not collect or store sensitive financial information such as debit card, credit card, or UPI details. All payments are processed securely through authorized payment gateways.

Purpose of Data Collection

Your information is collected strictly for the following purposes:

  • To process and dispatch your shoe orders directly from our factory
  • To share order confirmation, shipping updates, and delivery information
  • To provide customer support via email, phone, or WhatsApp
  • To comply with legal and regulatory requirements under Indian law

We do not use customer data for unrelated activities and do not sell or share personal information with unauthorized third parties.

Factory-to-Customer Model

As a manufacturer-to-customer footwear brand, your information is accessed only by authorized personnel involved in order processing, quality checks, packaging, and dispatch. This controlled access helps us maintain data security and transparency.

Data Security & Protection

We follow strict security practices to protect your personal information against loss, misuse, unauthorized access, or disclosure. Customer data is stored securely and accessed only when necessary for order fulfillment or support.

While we take all reasonable measures to safeguard your information, no online system can guarantee complete security.

Compliance with Indian Laws

The Maker by Akash follows all applicable Indian laws and regulations related to data protection and e-commerce, including but not limited to:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Applicable consumer protection and e-commerce guidelines issued by Indian authorities

Cookies and Website Data

Our website may use basic cookies to improve functionality and user experience, such as maintaining secure sessions and understanding website performance. Cookies do not collect personal or sensitive customer data.

You may choose to disable cookies through your browser settings.

Data Retention

We retain customer information only for as long as required to:

  • Complete order processing and delivery
  • Meet legal or accounting obligations
  • Handle customer service requests

Once no longer required, data is securely deleted or anonymized.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate details
  • Request deletion of your data, subject to legal obligations

For any such request, please contact us using the details below.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Any updates will be published on this page with a revised date.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

 Email: support@themakerbyakash.com
 Phone / WhatsApp: +91 92658 88563
 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

By using themakerbyakash.com, you confirm that you have read and understood this Privacy Policy.