Help Center

Welcome to the Help Center of The Maker by Akash.
We’re here to make your shoe-buying experience smooth, transparent, and worry-free.

Since every pair is manufactured and dispatched directly from our factory, our support team works closely with production and logistics to give you accurate and honest assistance.

Ordering & Payment

How do I place an order?

Browse our shoe collection, select your preferred size and style, add the product to cart, and complete checkout using secure payment options.

What payment methods are accepted?

We accept UPI, debit cards, credit cards, and net banking through trusted payment gateways. We do not store your payment details.

Can I cancel my order?

Orders can be cancelled before dispatch. Once the order is shipped from our factory, cancellation is not possible.

Shipping & Delivery

Where do you ship?

We currently deliver across India.

How long does delivery take?

Orders are usually delivered within 5–10 working days from dispatch. Delivery timelines may vary based on location and courier partner.

How can I track my order?

Once your order is shipped, tracking details are shared via SMS or email.

Size & Fit Guidance

How do I choose the right shoe size?

Please refer to our Size Guide available on the product page. If you are unsure, feel free to contact us for assistance before placing an order.

Can I exchange my shoes if the size doesn’t fit?

Yes, size exchanges are allowed within 7 days of delivery, subject to stock availability and policy conditions.

Returns & Exchanges

What is your return policy?

Returns are accepted only for damaged, defective, or incorrect products, or for size exchange requests, as per our Return & Exchange Policy.

How do I request a return or exchange?

Contact our support team with your order ID within 7 days of delivery to initiate the process.

Product Quality & Care

Are your shoes quality-checked?

Yes. Every pair is personally inspected before dispatch to ensure quality, comfort, and finish.

How should I take care of my shoes?

We recommend keeping shoes away from excessive moisture, cleaning gently, and storing them in a dry place when not in use.

Factory-Direct Advantage

What does “factory-direct” mean?

It means your shoes are made, inspected, and shipped directly from our factory without middlemen, helping us maintain quality and fair pricing.

Account & Privacy

Is my personal information safe?

Yes. We collect only necessary details required for order dispatch and support, and we follow Indian data protection laws to keep your information secure.

Need More Help?

If you couldn’t find your answer here, we’re happy to assist you personally.

📧Email: support@themakerbyakash.com
📞Phone / WhatsApp: +91 92658 88563
🕒Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

At The Maker by Akash, support is not automated. It’s personal.
From our factory to your feet, we’re here whenever you need us.