Last updated: 09-Feb-2026

At The Maker by Akash, we follow a transparent and fair cancellation process. Since all orders are processed and shipped directly from our factory through third-party logistics partners, cancellations are subject to the status of the order.

Order Cancellation

We collect limited and relevant customer information required to complete your shoe order and ensure safe delivery. This may include:

  • Customers may cancel their order only before dispatch
  • Once the order is confirmed and still under processing, cancellation requests are accepted
  • After the order has been dispatched, cancellation is not allowed
  • Order details such as shoe size, product selection, and quantity

This is because dispatched orders are handled by our logistics partners and are no longer under our control.

How to Cancel an Order

To cancel an order before dispatch, please contact us immediately with your order details:

📧 Email: support@themakerbyakash.com
📞Phone / WhatsApp: +91 92658 88563

Our team will confirm the cancellation based on the order status.

Refund for Cancelled Orders

  • If the order is cancelled before dispatch, the refund will be processed to the original mode of payment
  • Refunds are typically completed within 7–10 working days after cancellation approval

Important Notes

  • Cancellation requests received after dispatch will not be accepted
  • Customers are requested to review product details, size, and address carefully before placing an order

Policy Updates

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be effective once published on the website.

Contact Us

For cancellation-related queries, please reach out to us:

 Email: support@themakerbyakash.com
 Phone / WhatsApp: +91 92658 88563
 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

By using themakerbyakash.com, you confirm that you have read and understood this Privacy Policy.